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Displaying 1 - 8 of 8
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
Is Electronic Community an Addictive Substance? An Ethnographic Offering from the EverQuest Community
Author:
Chee, F.
, Author:
Smith, R.
Date created:
2005
The Games We Play Online and Offline: Making Wang-tta in Korea
Author:
Chee, F.
Date created:
2006
Online Gaming and the Interactional Self: Identity interplay in Situated Practice
Author:
Chee, F.
, Author:
Vieta, M.
, Author:
Smith, R.
Date created:
2006
Measuring the Return on Investment in Research in Universities: The Value of the Human Capital Produced by these Programs
Author:
Holbrook, J.A.
, Author:
Wixted, B.
, Author:
Chee, F.
, Author:
Klingbeil, M.
, Author:
Shaw-Garlock, G.
Date created:
2009
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26