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Displaying 1 - 8 of 8
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
Measuring Knowledge Management: A New Indicator of Innovation in Enterprises
Author:
Holbrook, J. A.
, Author:
Hughes, L. P.
Date created:
1998
Characteristics of Innovation in a Non-Metropolitan Area: The Okanagan Valley of British Columbia
Author:
Holbrook, J. A.
, Author:
Hughes, L. P.
, Author:
Finch, J. A.
Date created:
1999
Innovation and the Management of Human Resources
Author:
Holbrook, J. A.
, Author:
Hughes, L. P.
Date created:
2000
The Link between Innovation and the Use of Human Resources in BC Enterprises
Author:
Holbrook, J. A.
, Author:
Hughes, L. P.
Date created:
2000
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26