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Displaying 1 - 6 of 6
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
Conduct disorder and substance use disorder: Comorbidity in a clinical sample of preadolescents and adolescents
Author:
Reebye, P.
, Author:
Moretti, M. M.
, Author:
Lessard, J. C.
Date created:
1995
Exposure to maternal versus paternal partner violence, PTSD and aggression in adolescent girls and boys
Author:
Moretti, M. M.
, Author:
Obsuth, I.
, Author:
Odgers, C.
, Author:
Reebye, P.
Date created:
2006
Symptoms of posttraumatic stress disorder in adolescents with conduct disorder: Sex differences and onset Patterns
Author:
Reebye, P.
, Author:
Moretti, M. M.
, Author:
Wiebe, V.
Date created:
2000
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26