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Displaying 1 - 9 of 9
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
Web Map Layer Cake: Teaching Web Mapping Skills with Leaflet for R
Author:
Zhang, Sarah
, Author:
Jones, Julie
Date created:
2022-09-16
Mapping Equity: Using GIS and Maps to Make Invisible Realities Visible
Author:
Zhang, Sarah
Date created:
2022-11-04
Teaching Spatial Literacy in an Equity-Informed Public Engagement: An Academic Library's Case Study
Author:
Zhang, Sarah
Date created:
2023-01-17
Mapping Equity: Using GIS and Maps to Make Invisible Realities Visible - Instructions
Author:
Zhang, Sarah
Date created:
2022-11-04
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26
Expanding Library GIS Instruction to Web Mapping in the Age of Neogeography
Author:
Zhang, Sarah
Date created:
2021-07-27