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Displaying 1 - 10 of 10
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
Elements of Effective Program Design: A Two-Level Analysis
Author:
Howlett, Michael
, Author:
Mukherjee, Ishani
, Author:
Rayner, Jeremy
Date created:
2014-06
Policy Design and Non-Design: Towards a Spectrum of Policy Formulation Types
Author:
Howlett, Michael
, Author:
Mukherjee, Ishani
Date created:
2014-11-14
Who Is a Stream? Epistemic Communities, Instrument Constituencies and Advocacy Coalitions in Public Policy-Making
Author:
Mukherjee, Ishani
, Author:
Howlett, Michael
Date created:
2015
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
Image and Substance Failures in Regional Organisations: Causes, Consequences, Learning and Change?
Author:
Chou, Meng Hsuan
, Author:
Howlett, Michael
, Author:
Koga, Kei
Date created:
2016
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26
Re-thinking the Coronavirus Pandemic as a Policy Punctuation: Covid-19 as a Path-clearing Policy Accelerator
Author:
Hogan, John
, Author:
Howlett, Michael
, Author:
Murphy, Mary
Date created:
2022-01-10
Policy Assemblages and Policy Resilience: Lessons for Non-Design from Evolutionary Governance Theory
Author:
Hartley, Kris
, Author:
Howlett, Michael
Date created:
2021-06-25