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Displaying 1 - 8 of 8
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
Minimizing Damage - Maximizing Outcomes
Versions available: English, Chinese and Punjabi.
Author:
Early Psychosis Initiative of British Columbia
Date created:
2001
Early Psychosis Guide for Mental Health Clinicians
Versions available: English and Chinese.
Author:
Early Psychosis Initiative of British Columbia
Date created:
1999
Early Psychosis Guide for Physicians
Versions available: English, Chinese and Punjabi.
Author:
Early Psychosis Initiative of British Columbia
Date created:
2000
Early Identification of Psychosis: A Primer
Versions available: English, Chinese and Punjabi.
Author:
Early Psychosis Initiative of British Columbia
Date created:
2000
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26