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Displaying 1 - 8 of 8
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
Natural Science Studies of Burnaby and Belcarra Mountains
Geography Discussion Paper no. 8
Author:
Crampton, C.B.
Date created:
1980
An Interpretation of Transverse Valley-Profiles Along the Mackenzie River Valley, N.W.T.
Discussion Paper no. 19.
Author:
Crampton, C.B.
Date created:
1983
Biophysical Classifications for Two Atlantic Maritime Regions; South Wales, Britain and the Maritimes, Canada
Discussion Paper no. 22.
Author:
Crampton, C.B.
Date created:
1985
Soil Landscape Studies In The Lower Fraser River Valley
Discussion Paper no. 6
Author:
Crampton, C.B.
Date created:
1979-05
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26