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Displaying 1 - 8 of 8
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Course Journals: Leveraging Library Publishing to Engage Students at the Intersection of Open Pedagogy, Scholarly Communications, and Information Literacy
Author:
Shuttleworth, Kate
, Author:
Stranack, Kevin
, Author:
Moore, Alison J.
Date created:
2019-11-14
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
dbWiz: Open Source Federated Searching for Academic Libraries
Author:
Mah, Calvin
, Author:
Stranack, Kevin
Date created:
2005
CUFTS: An Open Source Alternative for Serials Management
Author:
Stranack, Kevin
Date created:
2006
Revolution in the stacks: A bibliography of selected multimedia anarchist resources in English
Author:
Stranack, Kevin
Date created:
2004-03-01
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26