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Displaying 1 - 7 of 7
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
A new perspective on youth care programs: Using attachment theory to guide interventions for troubled youth
Author:
Moore, K.
, Author:
Moretti, M. M
, Author:
Holland, R.
Date created:
1998
The treatment of conduct disorder: Perspectives from across Canada
Author:
Moretti, M. M.
, Author:
Emmrys, C.
, Author:
Grizenko, N.
, Author:
Holland, R.
, Author:
Moore, K.
, Author:
Shamsie, J.
, Author:
Hamilton, H.
Date created:
1997
Long term outcome of an attachment-based program for conduct disorder
Author:
Moretti, M. M.
, Author:
Holland, R.
, Author:
Peterson, S.
Date created:
1994
Self–other representations and relational and overt aggression in adolescent girls and boys
Author:
Moretti, M. M.
, Author:
Holland, R.
, Author:
McKay, S.
Date created:
2001
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26