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Displaying 1 - 6 of 6
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
Location-Aware Cross-Layer Design Using Overlay Watermarks
Author:
Ho, Paul
, Author:
Wang, Xianbin
, Author:
Wu, Yiyan
Date created:
2007
A Receiver for Differential Space-Time -Shifted BPSK Modulation Based on Scalar-MSDD and the EM Algorithm
Author:
Riediger, Michael
, Author:
Ho, Paul
, Author:
Kim, Jae
Date created:
2005
Two-Way Relaying Using Constant Envelope Modulation and Phase-Superposition-Phase-Forward
Author:
Ho, Paul
, Author:
Tan, Huai
Date created:
2011
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26