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Displaying 1 - 7 of 7
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
Environmental Ethics as Applied to Outdoor Physical Practices: An Analysis Through the Lens of Hans Jonas
Author:
Thierry Long
, Author:
Damien Bazin
, Author:
Heesoon Bai
Date created:
2018
Eastern wisdom, inner work, and aging: a contribution in second wave positive psychology
Author:
Avraham Cohen
, Author:
Heesoon Bai
Date created:
2019
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26
Self-with-Other in Teacher Practice: a Case Study through Care, Aristotelian Virtue and Buddhist Ethics.
Author:
Dave Chang
, Author:
Heesoon Bai
Date created:
2016