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Displaying 1 - 11 of 11
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
Scottish Literature and “Engl. Lit.”
Author:
Davis, Leith
Date created:
2012
Negotiating Cultural Memory: James Currie’s Works of Robert Burns
Author:
Davis, Leith
Date created:
2010
From Fingal's Harp to Flora's Song: Scotland, Music and Romanticism
Author:
Davis, Leith
Date created:
2000-04
A New Perspective on the Scottish Diaspora
Author:
Davis, Leith
Date created:
2009-05
Back to the Future: Remembering the 1707 Act of Union in the 2014 Referendum Campaign
Author:
Davis, Leith
Date created:
2015-12-15
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26
Memory Studies and the Eighteenth Century
Author:
Davis, Leith
Date created:
2019-01-17
Gender and the Nation in the Work of Robert Burns and Janet Little
Author:
Davis, Leith
Date created:
1998-10