Increasing the Role Relationship Knowledge and its Positive Effects on Competitiveness at Fording River Operations

To become more competitive, Fording River Operations must increase the knowledge base that its employees currently have. Fording River employees have good service knowledge, but the knowledge and understanding of the interaction between different roles in the company or how they relate to one another is limited. This is leading to poor decisions and increased operational costs. This paper will show how a different orientation program for new employees, continued learning for existing employees and focused teaching for high networking individuals will increase the role relationship knowledge and therefore reduce cost for the operation. The paper will also explain the correlation between increasing the level of role relationship knowledge and the benefit it gives the employee. This includes better decisions from increased information and the potential for monetary rewards through profit and gain sharing incentives.