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Displaying 1 - 8 of 8
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
Challenges in the assessment of aggression in high-risk youth: Testing the fit of the Form-Function Aggression Measure
Author:
Lee, Z.
, Author:
Penney, S.
, Author:
Odgers, C.
, Author:
Moretti, M. M.
Date created:
2010
The roles of affect dysregulation and deficient affect in youth violence
Author:
Penney, S.
, Author:
Moretti, M. M.
Date created:
2010
The relation of psychopathy to concurrent aggression and antisocial behavior in high-risk adolescent girls and boys
Author:
Penney, S.
, Author:
Moretti, M. M.
Date created:
2007
The transfer of juveniles to adult court in Canada and the United States: Confused agendas and compromised assessment procedures
Author:
Penney, S.
, Author:
Moretti, M. M.
Date created:
2005
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26