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Displaying 1 - 14 of 14
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
Amnesties and Cooperation
Author:
Marceau, Nicolas
, Author:
Mongrain, Steeve
Date created:
2000
Dissuasion du Crime: un Survol
Author:
Marceau, Nicolas
, Author:
Mongrain, Steeve
Date created:
2000
Dissuasion du crime et concurrence entre juridictions
Author:
Marceau, Nicolas
, Author:
Mongrain, Steeve
Date created:
2002
Joint Tax Evasion
Author:
Boadway, Robin
, Author:
Marceau, Nicolas
, Author:
Mongrain, Steeve
Date created:
2002
Optimal Policies and the Informal Sector
Author:
Cuff, Katherine
, Author:
Marceau, Nicolas
, Author:
Mongrain, Steeve
, Author:
Roberts, Joanne
Date created:
2012
Why Do Most Countries Set High Tax Rates on Capital?
Author:
Marceau, Nicolas
, Author:
Mongrain, Steeve
, Author:
Wilson, John D.
Date created:
2010
Competition in Law Enforcement and Capital Allocation
Author:
Marceau, Nicolas
, Author:
Mongrain, Steeve
Date created:
2011
Redistributive Taxation Under Ethical Behaviour
Author:
Boadway, Robin
, Author:
Marceau, Nicolas
, Author:
Mongrain, Steeve
Date created:
2007
Gangs and Crime Deterrence
Author:
Mansour, Abdala
, Author:
Marceau, Nicolas
, Author:
Mongrain, Steeve
Date created:
2006
Damage Averaging and the Formation of Class Action Suits
Author:
Marceau, Nicolas
, Author:
Mongrain, Steeve
Date created:
2003
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26