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Displaying 1 - 8 of 8
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Characterizing the Nature and Variability of Avalanche Hazard in Western Canada
Author:
Shandro, Bret
, Author:
Haegeli, Pascal
Date created:
2018-04-12
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
A Method of Deriving Operation-Specific Ski Run Classes for Avalanche Risk Management Decisions in Mechanized Skiing
Author:
Sterchi, Reto
, Author:
Haegeli, Pascal
Date created:
2019-01-28
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
Exploring the Relationship between Avalanche Hazard and Run List Terrain Choices at a Helicopter Skiing Operation
Author:
Sterchi, Reto
, Author:
Haegeli, Pascal
, Author:
Mair, Patrick
Date created:
2019-09-12
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26
Impact of Information Presentation on Interpretability of Spatial Hazard Information: Lessons from a Study in Avalanche Safety
Author:
Fisher, Kathryn C.
, Author:
Haegeli, Pascal
, Author:
Mair, Patrick
Date created:
2021-10-27