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Displaying 1 - 13 of 13
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
New Forms Festival
Author:
Collins, Allison
Date created:
2011
Balcone: A Window In/Out
Author:
Collins, Allison
Date created:
2011
Cineworks: A Cooperative Creation
Author:
Collins, Allison
Date created:
2011
Opening the Video Inn
Author:
Collins, Allison
Date created:
2011
The Origins of the Western Front
Author:
Collins, Allison
Date created:
2011
Drafting Artspeak
Author:
Collins, Allison
Date created:
2011
Building Up Access
Author:
Collins, Allison
Date created:
2011
DYNAMO: Space to Make
Author:
Collins, Allison
Date created:
2011
221A: Designing Community
Author:
Collins, Allison
Date created:
2011
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26