Skip to main content
Sign in
Summit Research Repository
SIGN IN
SFU Mail
goSFU
Canvas
Library Catalogue
Search
Search
This site
SFU.ca
Submit your Research
Menu
Main navigation
Home
Collections
About
Contact
Search Summit
Search
Search
Sort by
Relevance
Title
Order
Asc
Desc
Search
Displaying 1 - 8 of 8
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Rising Above: Alternative Media as Activist Media
Author:
Anderson, Benjamin
Date created:
2015-06-30
Alternative Media & Bourdieu's Field: Internal Resistance or External Competition?
Author:
Anderson, Benjamin
Date created:
2015-01-09
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
Project or Program? Prefigurative Politics, Folk Politics and the Struggle for Change
Author:
Anderson, Benjamin
Date created:
2017-07-01
Contingency and Satisfaction Under Digital Capitalism
Author:
Anderson, Benjamin
Date created:
2016-09-29
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26