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Displaying 1 - 7 of 7
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
She Said, She Said: Differential Interpersonal Similarities Predict Unique Linguistic Mimicry in Online Word of Mouth
Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2017-02
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26
What Are The Roles Involved In Establishing And Maintaining Informational Continuity Of Care Within Family Practice? A Systematic Review
Author:
Crooks, Valorie A.
, Author:
Agarwal, Gina
Date created:
2008
Chronically Ill Canadians' Experiences of Being Unattached To a Family Doctor: A Qualitative Study of Marginalized Patients in British Columbia
Author:
Crooks, Valorie A.
, Author:
Agarwal, Gina
, Author:
Harrison, Angela
Date created:
2012
Chronically Ill Canadians’ Experiences Of Being Unattached To A Family Doctor: A Qualitative Study Of Marginalized Patients In British Columbia
Author:
Crooks, Valorie A.
, Author:
Agarwal, Gina
, Author:
Harrison, Angela
Date created:
2012