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Displaying 1 - 6 of 6
(I’m) Happy to Help (You): The Impact of Personal Pronoun Use In Customer-Firm Interactions
Author:
Packard, Grant
, Author:
Moore, Sarah G.
, Author:
McFerran, Brent
Date created:
2018-02-13
Should a customer service agent say, “We want to help you” or “I want to help you”? The choice influences customer satisfaction — and the bottom line.
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2019-01-29
Design for One: A Game Controller for a Quadriplegic Gamer
Author:
Lin, Henry
, Author:
Aflatoony, Leila
, Author:
Wakkary, Ron
Date created:
2014
Eclipse: Eliciting the Subjective Qualities of Public Places
Author:
Wakkary, Ron
, Author:
Desjardins, Audrey
, Author:
Odom, William
, Author:
Hauser, Sabrina
, Author:
Aflatoony, Leila
Date created:
2014
Thoughtful Thinkers: Secondary Schoolers’ Learning about Design Thinking
Author:
Aflatoony, Leila
, Author:
Wakkary, Ron
Date created:
2015
How Should Companies Talk to Customers Online?
Author:
McFerran, Brent
, Author:
Moore, Sarah G.
, Author:
Packard, Grant
Date created:
2018-10-26