XY Systems' project management office

XY Systems' (XY) competitive advantage stems from reputation and an ability to build long-term relationships. Both XY and its clients benefit from their long-standing relationships. The technology industry is highly competitive and competitors will use every opportunity to tarnish XY's reputation. Recently, XY's clients expressed dissatisfaction at XY's lack of Project Management (PM) skills. In addition, XY's management cannot understand the status of all XY's projects because of XY's rapid growth. XY must improve its PM skills to protect its reputation. Turner's Five Factors of PM provides a framework to understand the nature of PM. Client expectations and competitor PM service offerings define the components of PM that XY should offer. XY needs a Project Management Office (PMO). Implementing a PMO will provide XY's PMs with the support, skills and direction to improve client perceptions about XY's PM services, in turn protecting XY's reputation and relationships.