SmartTech: Development of a rapid transformation framework for a knowledge intensive company.

Smart Consulting and Tech Consulting recently merged to form a global IT Consulting company named SmartTech Consulting. SmartTech (a pseudonym) is looking for a transformation solution to unify their recently formed company, reduce duplication of skill sets, and improve revenues. As a ‘knowledge intensive’ company that generates most of its revenues through the utilization of its main assets -- the knowledge, skills and experience of its employees – SmartTech needs a transformation framework that accounts for specific needs and circumstances of such a company. In particular, the sensitivities of the knowledge worker need t o be respected for any transformation to be successful. We propose such a framework, which we call Rapid Transformation, for knowledge intensive companies using a variety of methodologies: secondary research, interviews and surveys, and SmartTech’s past transformation experiences. Implementation issues are explored in detail using SmartTech as a test case.