Turning barriers into bridges: Improving accessibility to small businesses in Vancouver

This study examines public policy approaches to improving accessibility to small businesses in Vancouver for people with mobility disabilities. It reviews the literature on aspects of accessibility to help determine what barriers there are. It also includes a jurisdictional scan of federal, provincial, and municipal initiatives to try to improve access to businesses. The study primarily relies on interview data since this is an emerging research topic. Based on these items, the study determines three policy options: a grant and certification program, a small business tax credit, and an education campaign. The policies are analyzed using key criteria based on the literature review and findings. I recommend starting with an education campaign in the short term to help change business attitudes about accessibility. However, all three policies can eventually be implemented.