Evaluating Reference Consultations in the Academic Library

Resource type
Date created
2016-11-02
Authors/Contributors
Abstract
In 2015, McGill University Library undertook a project to investigate, propose, and pilot test a method for evaluating the quality and outcomes of reference consultations. The goal of the project was to gather evidence to demonstrate the importance of reference consultations as part of librarians’ core contributions to the university. The evaluation tool was developed based on input from librarians, users, and a review of the literature. The evaluation was sent out to 98 users during the pilot test period. There were 53 responses to the evaluation tool for a response rate of 54%. Though preliminary, the results of the pilot test can be helpful in determining the usefulness of evaluating reference consultations, and the outcomes of engaging in assessment of this core library service. The results from this project suggest that implementing a tool to evaluate consultations can be used to inform services and to demonstrate the value of the library for research, teaching, and learning.
Document
Published as
Kloda, L.A., & Moore, A. J. (2016). Evaluating reference consults in the academic library. In S. Baughman, S.Hiller, K. Monroe, & A. Pappalardo (Eds.), Proceedings of the 2016 Library Assessment Conference Building Effective, Sustainable, Practical Assessment (pp. 626-633). Washington, DC: Association of Research Libraries.
Publication title
Proceedings of the 2016 Library Assessment Conference Building Effective, Sustainable, Practical Assessment
Document title
Evaluating Reference Consultations in the Academic Library
Editor
S. Baughman, S.Hiller, K. Monroe, & A. Pappalardo
Date
2016
First page
626
Last page
633
Copyright statement
Copyright is held by the author(s).
Scholarly level
Peer reviewed?
Yes
Language
Member of collection
Attachment Size
102-moore-2016_0.pdf 224.21 KB