Teck Coal utilizes dispatch systems operated by site-based dispatchers tomanage the equipment fleets at its operations. The dispatch function at each operation works independently but Teck Coal strives to standardize processes, operating practices and metrics used across the business unit. This paper identifies the issues with the site-based dispatch model utilized at the operations and examines whether a centralized dispatch model can address these issues and improve Teck Coal’s dispatch function. The research shows that a centralized dispatch model can address the identified issues.
EMBA Project - Simon Fraser University
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