Knowledge Management for Technical and Production Organizations

Trail Operations faces critical challenges in the coming years, including: a substantialchange in feed materials, significant workforce renewal and increasing environmental pressures. Technical and operating knowledge must be organized to leverage its potential for sustaining the business. A knowledge management system offers the potential for this by capturing and transferring knowledge for maximum benefit. The system must work to codify knowledge appropriately and provide a platform to facilitate application of tacit knowledge. This is a significant change for the organization and should be managed through a structured change management process. In this paper I will apply this approach to address the knowledge management issues of the operations and present a plan to effectively leverage organizational knowledge to address the business challenges.