Collocation and collaboration: Perspectives from Front Line Service Staff

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This presentation discussed the impact on both staff and patrons of the renovations on the main floor of the library. During the renovations the Reference Desk and the Loans Desk moved from their separate locations to one central desk. This desk is located at the entrance of the library, making it easier for patrons to find. The information is presented in a before, during, and after format while highlighting patron experience, staff communication, and workplace dynamics.
This was presented at the BC Library Conference, April 2014.
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