Collocation and collaboration: Perspectives from Front Line Service Staff

Resource type
Date created
2014-04-01
Authors/Contributors
Abstract
This presentation discussed the impact on both staff and patrons of the renovations on the main floor of the library. During the renovations the Reference Desk and the Loans Desk moved from their separate locations to one central desk. This desk is located at the entrance of the library, making it easier for patrons to find. The information is presented in a before, during, and after format while highlighting patron experience, staff communication, and workplace dynamics.
Document
Description
This was presented at the BC Library Conference, April 2014.
Copyright statement
Copyright is held by the author(s).
Permissions
You are free to copy, distribute and transmit this work under the following conditions: You must give attribution to the work (but not in any way that suggests that the author endorses you or your use of the work); You may not use this work for commercial purposes.
Scholarly level
Peer reviewed?
No
Language
Member of collection