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Smart Metering Initiatives: Lessons in Public Engagement and Communication

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This paper uses four case studies to explore the difficulties with public engagement and communication faced by utilities implementing smart metering initiatives, and the approaches taken to engage and communicate with the public. These case studies are then used to identify common areas of concern for public organizations looking to implement new policies or programs with characteristics similar to smart metering initiatives, and to offer up suggestions for improved public engagement and communications.
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