The role of satisfaction and participation in technology acceptance

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The Technology Acceptance Model (TAM) suggests that two factors predict computer acceptance behaviour: perceived ease of use, and perceived usefulness. User participation is also believed to positively affect these two determinants. Researchers have suggested that user acceptance is best measured by measuring the satisfaction level of users with IS. This study not only measures acceptance through satisfaction with the new IS but also explores whether or not users' current satisfaction with the existing IS have any significant affect on the users' perception of ease of use, and usefulness of a new IS. A model was established with measures of perceived ease of use, perceived usefulness, current level of satisfaction with existing IS, user participation in developing new IS and perceived satisfaction. The results of this study indicate that user participation and current satisfaction positively affect perceived ease of use. The results also validate the TAM.

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Faculty of Business Administration - Simon Fraser University
Thesis type: 
Research Project (M.B.A.)