Wayfinding & access to information: an investigation of intermodal design at Vancouver's Pacific Central Station

This project investigates intermodalism and the benefits of an integrated transportation interface. The study attempts to identify the design aspects (or lack thereof) at Pacific Central Station (PCS) that contribute to a number of rail passengers becoming disoriented when entering the station. The research question asks: What specific design elements are needed in PCS to create a smoother intermodal connection and an overall better travel experience for rail passengers? The conceptual framework for this study views intermodalism through a Transit-Oriented Development (TOD) lens in conjunction with New Urbanist and Smart Growth principles. The study employs a mixed-method approach to collecting data on station intermodalism and wayfinding devices that includes the following: direct observation; passenger counts; in-depth, qualitative interviews; and an interview survey. This study seeks to advance ‘best practices’ in station intermodalism and wayfinding for PCS and other similar stations.