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A strategic analysis of the technology implementation process of an air navigation service provider

Resource type
Thesis type
(Research Project) M.B.A.
Date created
2006
Authors/Contributors
Author: Mann, Jasdip
Abstract
NAV CANADA's mission is to facilitate the safe movement of aircraft, efficiently and cost-effectively, through the provision of air navigation services on a long-term, sustainable basis. The adoption of new technology is essential to fulfilling this mission. This project makes the case that coordination with users is essential to ensuring user acceptance of new technology and minimizing the number of unsatisfactory condition reports and change proposals generated by users. To that end, this paper examines the nature and level of user involvement in the system design process for a sample of NAV CANADA's air navigation technologies. In addition to investigating user involvement, 'off-the-shelf' and internally developed technologies are analysed and compared in the context of reducing the aforementioned risks and schedule slippage. The project concludes with recommendations on ways to reduce the number of unanticipated issues during implementation while satisfying NAV CANADA's corporate objectives.
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Scholarly level
Language
English
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