Exploring the usage of drones to assist firefighters during emergency situations

Date created: 
2019-08-28
Identifier: 
etd20517
Keywords: 
Emergency calling
Drones
Firefighters
Surveillance
Abstract: 

In the near future, emergency services within Canada will be supporting new technologies for 9-1-1 call centres and firefighters to learn about an emergency situation. One such technology is drones. To understand the benefits and challenges of using drones within emergency response, I conducted a study with citizens who have called 9-1-1 and firefighters who respond to a range of everyday emergencies. Results show that drones have numerous benefits to both firefighters and 9-1-1 callers which include context awareness and social support for callers who receive feelings of assurance that help is on the way. Privacy was largely not an issue, though safety issues arose especially for complex uses of drones such as indoor flying. The results point to opportunities for designing drone systems that help people to develop a sense of trust with emergency response drones, and mitigate privacy and safety concerns with more complex drone systems.

Document type: 
Thesis
Rights: 
This thesis may be printed or downloaded for non-commercial research and scholarly purposes. Copyright remains with the author.
File(s): 
Senior supervisor: 
Carman Neustaedter
Department: 
Communication, Art & Technology: School of Interactive Arts and Technology
Thesis type: 
(Thesis) M.Sc.
Statistics: