Tactics for HCI Design Interventions with Nonprofit Organizations

Thirty HCI practitioners participated in a CHI 2011 workshop [7], intending to directly engage with the processes, goals, and challenges of six Vancouver area nonprofit organizations. Analysis of the workshop documentation allowed us to track instances of reciprocal interaction between stakeholders. Findings revealed that various design tactics were productive in enabling collaborators to improve their focus on addressing key challenges they face. This case study contributes new knowledge – tactics to conduct and evaluate HCI Design Interventions with nonprofits, as well as, helping to expand the emerging intersection of political computing and human-computer interaction.