Business - Theses, Dissertations, and other Required Graduate Degree Essays

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Strategic fit analysis - RW tracers

Date created: 
2005
Abstract: 

This paper analyses, RW Tracers, a company dedicated to tracing lost individuals, to determine how to improve its performance since expected sales growth and profitability margin have yet to be met. The company's strategy is examined to determine if the company meets the criteria of strategic fit. To add context, an Industry Analysis is conducted to determine the Key Success Factors of the tracing industry. These Key Success Factors are then linked to the Industry Value Chain to build a model used to measure RW Tracers' performance against two primary competitors. This comparison is then applied to craft a new strategy which is then compared to RW Tracers' internal capabilities to establish if any gaps exist, and if so, whether such gaps can be diminished or eliminated. Finally, specific recommendations are made to enable the implementation of the new strategy to increase the probability of resolving the performance issues.

Document type: 
Thesis
File(s): 
Department: 
Faculty of Business Administration - Simon Fraser University
Thesis type: 
Research Project (M.B.A.)

Setting up a remote outpost in a distributed IT organization

Author: 
Date created: 
2005
Abstract: 

Adding a remote outpost to the central IT organization has proven to be very difficult challenge. When adding a new remote site, issues related to physical boundaries, technology, organization, culture and establishing trust need to be accounted for. Also, the modified organization needs to be put into the existing organizational context expressed through its strategic objectives. Before jumping into implementation, a strategic fit and a general economic analysis should be performed. Also, a communications framework between the central IT and the remote site resources and customers needs to be established. After the remote site needs are analyzed, a budget, scope and schedule need to be established. I f the project is approved, collaboration and knowledge exchange frameworks need to be implemented. This paper proposes the design and the sequence of the implementation process for adding a new remote site to the existing central IT organization.

Document type: 
Thesis
File(s): 
Department: 
Faculty of Business Administration - Simon Fraser University
Thesis type: 
Research Project (M.B.A.)

The management of drug expenditures at British Columbia correctional centres

Author: 
Date created: 
2005
Abstract: 

Total drug expenditures for BC Correctional Centres have increased significantly from 2002 to 2004. This rapid increase in drug expenditures was attributed to the increase in drug costs and utilization. BC Corrections' drug costs and utilization are affected by internal and external factors. Pharmacy seivices for the BC Correctional Centres are currently provided by the PDC Pharmacy. An analysis of initiatives undertaken by this Pharmacy is performed to assess the cost effectiveness of the current pharmacy services. In the analysis, drug costs and dispensing fees of the PDC Pharmacy are compared to those of local retail pharmacies from ten BC regions. This analysis indicates that the PDC Pharmacy provides cost effective pharmacy services and should continue to provide services for the BC Correctional Centres. In addition, improvements on current cost saving programs and the development of new programs to manage the rapidly rising BC Corrections' drug expenditures are suggested.

Document type: 
Thesis
File(s): 
Department: 
Faculty of Business Administration - Simon Fraser University
Thesis type: 
Research Project (M.B.A.)

A strategic analysis for Fransen Engineering Ltd.

Author: 
Date created: 
2005
Abstract: 

Fransen Engineering Ltd. is a twenty-five year old medium-sized consulting engineering firm that provides multi-discipline services to heavy industrial clients primarily throughout western Canada. Having survived an industry recession that began just as the founder of the company retired, the company is now seeking to set a firm direction for the future. Based on the company's current strengths and several unique advantages, a strategy focused on the efficient implementation of small multi-discipline projects is recommended. Because engineering consulting firms generally begin focusing on larger projects as they grow, the unique aspect of the strategy is the exclusive focus on small projects.

Document type: 
Thesis
File(s): 
Department: 
Faculty of Business Administration - Simon Fraser University
Thesis type: 
Research Project (M.B.A.)

How does the Indian diaspora help drive trade and investment ties between India and North America? An exploratory study

Peer reviewed: 
No, item is not peer reviewed.
Date created: 
2009
Abstract: 

This study examines the role that the Indian diaspora plays in helping to drive trade and investment ties between India on one hand and Canada and the United States on the other. The Indian diaspora is becoming increasingly important in both political and economic terms in North America. As trade and investment ties continue to grow between a fast developing India and Canada and the United States, the Indian diaspora has been playing an important role in driving this relationship. This study utilizes the concepts of acculturation, bicultural identity, brain circulation, social capital literature and investment theories to analyze the impact that the diaspora has on this relationship. It examines the complex attitudes that the diaspora has towards the home and host countries, and looks into how these help to drive their actions towards these countries. It points out the differences between the attitudes and activities of the Indian diaspora in the U.S. and the attitudes and activities of the Indian diaspora in Canada. It also tries to determine whether the current theories of investment do in fact predict the behaviour of the Indian diaspora when it comes to their investment and trade facilitation behaviours. This is a two-part study that employs both qualitative and quantitative methods. The first part of the study involves a questionnaire survey with 158 managers, executives and entrepreneurs of Indian descent living in the U.S. and Canada while the second part involves more detailed follow up interviews with 25 of these respondents. The results indicate that the Indian diaspora does play an important part in driving trade and investment between Indian and North America. However, there are clear differences between how the diaspora in Canada and how the diaspora in the U.S. does this.

Document type: 
Thesis
File(s): 
Senior supervisor: 
R
Department: 
Faculty of Business Administration - Simon Fraser University
Thesis type: 
Thesis (Ph.D.)

Conceptual model design for better understanding

Author: 
Peer reviewed: 
No, item is not peer reviewed.
Date created: 
2009
Abstract: 

The consistent underperformance of information systems developments (ISD) projects over the last 30 to 40 years has lead researchers and practitioners to recognize that there is significant room for improvement in the development process. Tools used for ISD have evolved in the continuous search for improved project success rates. The introduction of structured methodologies, object oriented methods, the unified modeling language (UML), and agile development have resulted in incremental advances. However, it is believed that problems persist because of the difficulties of understanding systems requirements. ISD research has traditionally focused on introducing tools that better represent the system under development but has largely ignored the user’s cognitive abilities to understand the representation. This results in miscommunication between analysts and users. This study takes a user-centric approach to investigate presentation techniques of conceptual models that can facilitate users’ understanding of complex representations. The research extends theories from cognitive psychology to the field of Information Systems Development. The cognitive load theory describes sources of cognitive load that either impede learning and understanding (extraneous or intrinsic cognitive load) or promotes understanding such as germane cognitive load.The Cognitive Theory of Multimedia Learning (CTML) introduces presentation techniques that can reduce extraneous cognitive load. Two experimental studies were conducted to measure the effectiveness of applying CTML principles to the requirement gathering phase of ISD projects. The experiments manipulated popular modeling methods (entity-relationship diagrams and the UML diagrams) to show that applying design principles to reduce extraneous cognitive load can lead to better understanding. Contributions include the introduction of a user-centric approach to ISD research, extending cognitive theories to systems analysis, and proposing design updates to CASE tools to take advantage of presentation techniques uncovered during the experiments.

Document type: 
Thesis
File(s): 
Senior supervisor: 
D
Department: 
Faculty of Business Administration - Simon Fraser University
Thesis type: 
Thesis (Ph.D.)

The role of HR in increasing empowerment and employee involvement with knowledge workers: The case of SOFTTEK

Date created: 
2005
Abstract: 

Changing organizational culture can be a difficult if not impossible task. Several studies identify factors which contribute to organizational culture. We explore two such factors, empowerment and employee involvement. We study an organization which is attempting to improve organizational culture. Through the evaluation of employee perspectives and the integration of existing models of empowerment and employee involvement, we provide recommendations to enhance these factors to trigger a shift in organizational culture. The human resources department maintains several roles in the organization. In these roles HR representatives have the opportunity to affect empowerment by applying HR strategies. They possess knowledge, skills, relationships, and the position to champion empowerment initiatives, facilitate the development of empowering managers, implement empowerment programs, and provide a knowledge base regarding empowerment. We provide an analysis of a variety of perspectives and options that may be applied by HR professionals to enhance empowerment.

Document type: 
Thesis
File(s): 
Department: 
Faculty of Business Administration - Simon Fraser University
Thesis type: 
Research Project (M.B.A.)

Satisfaction as a factor influencing retention rates of international students at SFU

Date created: 
2005
Abstract: 

The study addresses a threefold research question: (1) What factors contribute most to the feeling of satisfaction with SFU; (2) What factors discriminate between students who are thinking of leaving and those who are not; (3) What is the relationship between students' satisfaction with SFU and their intention to drop out. A feedback survey of existing international students, analysed using qualitative and quantitative methods, reveals the following: international students are less likely to drop out of SFU if they are satisfied; if their expectations about SFU are met ('confirmation'); or if they come from one of the East Asian countries. Our core recommendations for SFU International include ways to: (1) proactively orient new international students to SFU's teaching and learning systems; (2) re-position itself as a welcoming place for international students, including improved physical facilities; (3) manage international students' perceptions of SFU, thus increasing their level of satisfaction.

Document type: 
Thesis
File(s): 
Department: 
Faculty of Business Administration - Simon Fraser University
Thesis type: 
Research Project (M.B.A.)

Causes of anticipatory perceptions affecting readiness for change

Author: 
Date created: 
2005
Abstract: 

Anticipatory perceptions appear to be a hindrance in implementing a successful organizational change as they negatively impact the employees' attitudes and behaviours. A study took place at the Ridge Meadows Hospital (RMH), which intended to tap the nurses' concerns about the effects of the upcoming merger of the two Extended Care Units (ECU) on their personal and work experiences. The change initiative was assessed and the main issues were analyzed. Among other issues, problem of anticipatory perceptions clearly emerged out of their responses, which were generated through a series of random one-on-one interviews with the employees and a comprehensive survey. The causes of negative anticipatory perceptions are described in the hospital settings, compared with the professional literature, and implications of the problem for the organizations are discussed. Recommendations are proposed on how to minimize the effects of negative anticipatory perceptions on employees and ensure a successful merger.

Document type: 
Thesis
File(s): 
Department: 
Faculty of Business Administration - Simon Fraser University
Thesis type: 
Research Project (M.B.A.)

The role of satisfaction and participation in technology acceptance

Author: 
Date created: 
2005
Abstract: 

The Technology Acceptance Model (TAM) suggests that two factors predict computer acceptance behaviour: perceived ease of use, and perceived usefulness. User participation is also believed to positively affect these two determinants. Researchers have suggested that user acceptance is best measured by measuring the satisfaction level of users with IS. This study not only measures acceptance through satisfaction with the new IS but also explores whether or not users' current satisfaction with the existing IS have any significant affect on the users' perception of ease of use, and usefulness of a new IS. A model was established with measures of perceived ease of use, perceived usefulness, current level of satisfaction with existing IS, user participation in developing new IS and perceived satisfaction. The results of this study indicate that user participation and current satisfaction positively affect perceived ease of use. The results also validate the TAM.

Document type: 
Thesis
File(s): 
Department: 
Faculty of Business Administration - Simon Fraser University
Thesis type: 
Research Project (M.B.A.)